Customer Service

• Our 90/90 service guarantee is your assurance that customers are our top priority –“90% of service calls are responded to within 90 minutes.”
• When you call WA-2! you’ll speak to a person – not a machine.
• Our 24/7 on-call service gives you access to a technician all day and all night.

System Service – Included in system rental and
with a WA-2! Service Agreement

A WA-2! technician will arrive on site every year for an automatic filter change and to service and sanitize your water system.
For all unscheduled service we continue to exceed our 90/90 policy. 90% of calls are responded to within 90 minutes or less.

Billing

• Our fixed monthly rate for unlimited consumption takes the guesswork out of budgeting and administration.
• We do month-to-month invoicing and offer significant discounts when you choose to pay annually.
• For multi-location office service we’ll consolidate the payment process into a single invoice.

“We began supplying water to employees in the early 90’s and now have 18 WA-2! coolers and a product everybody is happy with. Switching to WA-2! in 2004 has reduced our annual water costs by approximately 30% and has addressed the safety and environmental concerns of the previous delivery system. It’s hassle free purified water and the service has been amazing.”

Karen Forge, Cascadia Forest Products, Chemainus Sawmill Unit